Which behavior demonstrates a consumer's decision-making process?

Reading reviews before a purchase reflects an essential component of the consumer's decision-making process. This behavior indicates that the consumer is actively seeking information to evaluate options and make informed choices. By looking at reviews, consumers are gathering insights from others' experiences, which helps them assess the quality and value of a product or service. This step typically occurs in the information search phase of decision-making, where potential buyers consider various factors such as reliability, performance, and satisfaction levels.

Engaging in this research signifies a thoughtful approach to spending, as it shows that the consumer is weighing their options and considering the potential benefits and drawbacks of their choices before committing to a purchase. This critical thinking can lead to more satisfying buying decisions and minimize the risk of buyer's remorse.